Specified Commercial Transaction Act Disclosure

Last Updated: February 2026

Business Operator

Supertravel AI Tech Co., Ltd. (Supertravel AI Tech株式会社)

Representative

Honglei Zhang

Address

Wakabayashi Building 305, 3-14-7 Matsushima, Edogawa-ku, Tokyo 132-0031, Japan

Phone Number

+81-80-6245-7632 * Please contact us via email for inquiries

Email Address

support@suptravel.ai

Website

https://suptravel.ai

Products and Services

1. AI Travel Planning Service (Free and Paid Plans) - AI-powered personalized travel itinerary creation - Itinerary check and optimization 2. Flight Booking Service - Flight search and booking via Amadeus GDS 3. Hotel Booking Service - Hotel search and booking via Amadeus GDS

Pricing

Prices for each service are displayed on the respective service pages on our website. • AI Travel Planning (Free Plan): Free • AI Travel Planning (Paid Plan): As listed on the subscription page • Flights: Prices displayed in search results (tax inclusive) • Hotels: Prices displayed in search results (tax inclusive) All prices are displayed in US Dollars (USD).

Additional Costs

• Internet connection fees (borne by the customer) • Any fees associated with flight or hotel bookings will be disclosed prior to booking confirmation • Exchange rate fluctuations may result in price differences

Payment Methods

Credit card payment (via Stripe) Accepted card brands: Visa, Mastercard, American Express, JCB, Diners Club

Payment Timing

• Subscriptions: Charged immediately upon sign-up • Flight bookings: Charged immediately upon booking confirmation • Hotel bookings: Charged immediately upon booking confirmation

Delivery Timeline

• AI Travel Planning Service: Available immediately after sign-up • Flights: E-ticket sent via email after booking confirmation (typically within 24 hours) • Hotels: Booking confirmation sent via email after booking confirmation (typically within 24 hours)

Returns and Cancellations

[AI Travel Planning Paid Plans] • Within 7 days of initial purchase: Full refund • After 7 days: Non-refundable [Flights] • Subject to airline fare rules and cancellation policies • System error bookings: Automatic full refund [Hotels] • Subject to each hotel's cancellation policy • System error bookings: Automatic full refund [Automatic Refunds] • Price Changed (PRICE_CHANGED): Automatic full refund • Booking Failed (BOOKING_FAILED): Automatic full refund For full refund details, please see our Refund Policy page. Refund requests must be submitted by emailing support@suptravel.ai. Refunds will be processed within 5-10 business days after approval.