Specified Commercial Transaction Act Disclosure
Last Updated: February 2026
Business Operator
Supertravel AI Tech Co., Ltd. (Supertravel AI Tech株式会社)
Representative
Honglei Zhang
Address
Wakabayashi Building 305, 3-14-7 Matsushima, Edogawa-ku, Tokyo 132-0031, Japan
Phone Number
+81-80-6245-7632
* Please contact us via email for inquiries
Email Address
support@suptravel.ai
Website
https://suptravel.ai
Products and Services
1. AI Travel Planning Service (Free and Paid Plans)
- AI-powered personalized travel itinerary creation
- Itinerary check and optimization
2. Flight Booking Service
- Flight search and booking via Amadeus GDS
3. Hotel Booking Service
- Hotel search and booking via Amadeus GDS
Pricing
Prices for each service are displayed on the respective service pages on our website.
• AI Travel Planning (Free Plan): Free
• AI Travel Planning (Paid Plan): As listed on the subscription page
• Flights: Prices displayed in search results (tax inclusive)
• Hotels: Prices displayed in search results (tax inclusive)
All prices are displayed in US Dollars (USD).
Additional Costs
• Internet connection fees (borne by the customer)
• Any fees associated with flight or hotel bookings will be disclosed prior to booking confirmation
• Exchange rate fluctuations may result in price differences
Payment Methods
Credit card payment (via Stripe)
Accepted card brands: Visa, Mastercard, American Express, JCB, Diners Club
Payment Timing
• Subscriptions: Charged immediately upon sign-up
• Flight bookings: Charged immediately upon booking confirmation
• Hotel bookings: Charged immediately upon booking confirmation
Delivery Timeline
• AI Travel Planning Service: Available immediately after sign-up
• Flights: E-ticket sent via email after booking confirmation (typically within 24 hours)
• Hotels: Booking confirmation sent via email after booking confirmation (typically within 24 hours)
Returns and Cancellations
[AI Travel Planning Paid Plans]
• Within 7 days of initial purchase: Full refund
• After 7 days: Non-refundable
[Flights]
• Subject to airline fare rules and cancellation policies
• System error bookings: Automatic full refund
[Hotels]
• Subject to each hotel's cancellation policy
• System error bookings: Automatic full refund
[Automatic Refunds]
• Price Changed (PRICE_CHANGED): Automatic full refund
• Booking Failed (BOOKING_FAILED): Automatic full refund
For full refund details, please see our Refund Policy page.
Refund requests must be submitted by emailing support@suptravel.ai. Refunds will be processed within 5-10 business days after approval.