Question 1

How to register a SuperTravel account?

Accepted Answer

1. Visit the SuperTravel website and click the "Sign Up" button in the upper right corner
2. Enter your email address
3. Set a secure password (at least 8 characters)
4. Confirm your password
5. Check the box to agree to the Terms of Service
6. Click the "Sign Up" button
7. Check your email and click the verification link
8. After successful verification, you can log in

Question 2

How to make AI generate an itinerary that better meets my expectations?

Accepted Answer

Providing more detailed requirement information can get better itineraries:

**1. Clear basic information**:
- Specific destination (city name rather than country name)
- Accurate number of days
- Departure date (specific date or month)
- Number of people (how many people traveling together)
- Rough budget range

**2. Describe travel preferences**:
- What types of attractions you like (history and culture, natural scenery, shopping and food, etc.)
- Travel pace (compact or leisurely)
- Special needs (with elderly, children, accessibility, etc.)

**3. Add constraints**:
- Must-visit attractions
- Content you're not interested in
- Accommodation standards
- Transportation preferences

**4. Multiple rounds of optimization**:
- After the first generation, continue the conversation to propose modification requirements
- You can adjust multiple times until satisfied

**Example**:
❌ Not detailed enough: "Go to Japan"
✅ Detailed requirements: "I want to go to Tokyo and Kyoto, Japan for 7 days, budget of 20,000 yuan, 2 people, departing on March 10, 2026, like traditional culture and food, don't like shopping, hope not to rush each day"

Question 3

What payment methods are supported?

Accepted Answer

SuperTravel supports multiple payment methods:

**Credit/Debit Cards**:
- Visa
- Mastercard
- American Express
- Other major international cards

**China Local Payment**:
- Alipay
- WeChat Pay

**Other payment methods** (may vary by region):
- Online payment platforms
- Bank transfer (specific situations)

**Payment currency**:
- Supports payment in multiple currencies
- The system will automatically display the common currency in your region
- You can view prices in other currencies

**Security**:
- All payments are processed through Stripe international secure payment platform
- Payment information is encrypted during transmission
- SuperTravel does not store complete card numbers

Question 4

How to find my orders?

Accepted Answer

Multiple ways to find your orders:

**Method 1: Order Management Page**
1. Log in to your account
2. Click "Order Center"
3. Browse the order list
4. Use filter function (type, status, date)

**Method 2: Search Function**
1. Use the search box to search for destinations
2. Or search for flight numbers, hotel names
3. Related orders will appear in search results

**Method 3: Confirmation Email**
1. Open your email
2. Search for emails from SuperTravel
3. The email contains the order number and details link

**Method 4: Contact Customer Service**
- Provide the name and email used when booking
- Customer service can help you find the order

Question 5

What should I do if the page loads slowly or cannot be opened?

Accepted Answer

**Check your network**:
1. Confirm that the network connection is normal
2. Try visiting other websites to confirm it's not a network issue
3. If using WiFi, try switching to mobile data, or vice versa

**Clear browser cache**:
1. Open browser settings
2. Find "Clear browsing data"
3. Select "Cached images and files"
4. Click clear
5. Refresh the SuperTravel page

**Change browser**:
- Try accessing with other browsers
- Recommended: Chrome, Edge, Safari or Firefox
- Make sure the browser is the latest version

**Check browser settings**:
- Confirm JavaScript is enabled
- Confirm Cookies are enabled
- Disable browser plugins that may interfere

**If it still doesn't resolve**:
- Wait a while and try again (may be server maintenance)
- Contact customer service to report the issue
- Provide your browser type, operating system and other information

Question 6

What should I do if I forget my password?

Accepted Answer

1. Click the "Forgot Password" link on the login page
2. Enter the email address you used to register
3. Click the "Send Reset Email" button
4. Open your email and find the password reset email
5. Click the reset link in the email
6. Enter a new password on the reset password page
7. Confirm the new password
8. Click "Confirm Reset" to complete the password change
9. Log in again with your new password

**Note**: The reset link is valid for 24 hours, please complete the reset in time.

Question 7

How long does it take for AI to generate an itinerary?

Accepted Answer

**Generation time**:
- Simple itinerary (3-5 days): Usually 30 seconds to 1 minute
- Medium itinerary (6-10 days): Usually 1-2 minutes
- Complex itinerary (11-15 days): Usually 2-3 minutes

**Factors affecting generation speed**:
- Number of days (more days, longer generation time)
- Number of destinations (multiple cities slower than single city)
- Network speed
- Server load

**Tip**: Please do not refresh the page during generation, content will be displayed in real-time streaming, you can see the itinerary being generated progressively.

Question 8

Is payment secure?

Accepted Answer

SuperTravel uses multiple security measures to protect your payment security:

**Security measures**:
1. Uses the internationally authoritative Stripe payment platform
2. All payment information is encrypted via HTTPS transmission
3. Complies with PCI DSS payment card industry security standards
4. SuperTravel does not store your complete card number and CVV
5. Supports 3D Secure authentication
6. Real-time risk monitoring and fraud detection

**What you should do**:
- Pay in a secure network environment (avoid public WiFi)
- Confirm that the browser address bar shows a security lock icon
- Do not save payment information on untrusted devices
- Regularly check bank statements

**If you find anomalies**:
- Immediately contact the bank to freeze the card
- Contact SuperTravel customer service to report the issue
- We will assist in investigating and processing

Question 9

Where to download e-tickets and booking vouchers?

Accepted Answer

**Download option 1: Order details page**
1. Log in to your account
2. Go to order management
3. Click on the corresponding order
4. Find the "Download E-ticket" or "Download Booking Voucher" button on the order details page
5. Click to download the PDF file

**Download option 2: Confirmation email**
1. Open the booking confirmation email
2. There is a download link or PDF attachment in the email
3. Click the link or download the attachment

**After downloading**:
- Save to your phone or computer
- It is recommended to save both electronic and printed versions
- Carry when traveling, show when checking in or checking into hotel

**If you cannot download**:
- Check if the order status is "Confirmed" or "Ticketed"
- Confirm that the browser allows file downloads
- Try changing browsers
- Contact customer service for assistance in obtaining vouchers

Question 10

What should I do if AI conversation has no response?

Accepted Answer

**Check network connection**:
- Confirm the network is stable
- Unstable network may cause response interruption

**Check input content**:
- Confirm the message has been sent (appears in conversation history)
- Check if content was entered (empty messages cannot be sent)

**Wait for response**:
- AI generation of itineraries takes time, please be patient
- Complex itineraries may take 2-3 minutes
- Check if the page shows "Generating" or loading animation

**Refresh page**:
- If there is no response for a long time, try refreshing the page
- Previous conversation history will be retained (if logged in)

**Start new conversation**:
- Click the "New Conversation" button
- Re-enter your requirements

**Contact technical support**:
- If the problem persists, contact customer service
- Describe the specific circumstances when the problem occurred

Question 11

What should I do if I don't receive the verification or reset email?

Accepted Answer

1. Check your spam or junk folder, the email may have been mistakenly marked as spam
2. Make sure the email address you entered is correct
3. Wait a few minutes, emails can sometimes be delayed
4. Check if your mailbox is full and unable to receive new emails
5. Try adding noreply@supertravel.com to your email contacts
6. If you still haven't received it, return to the page and resend
7. If multiple attempts still don't resolve the issue, please contact customer service for assistance

Question 12

Is the budget generated accurate?

Accepted Answer

The budget generated by AI is an estimate, actual spending may differ:

**Budget includes**:
- Accommodation cost estimate
- Dining cost estimate
- Attraction ticket estimate
- Transportation cost estimate
- Other activity costs

**Reasons for potential differences**:
- Flight and hotel prices fluctuate over time
- Dining consumption varies by person
- Different shopping and entertainment expenses
- Exchange rate changes
- Seasonal price differences

**Suggestions**:
- Reserve a 10-20% margin on top of the budget
- Book flights and hotels in advance to lock in prices
- Adjust according to actual consumption
- Budget is for reference only, not an actual quote

Question 13

How long will it take to receive confirmation after booking?

Accepted Answer

**Flight bookings**:
- After successful payment: Receive payment confirmation immediately
- Ticketing confirmation: Usually within minutes to hours
- E-ticket: Can be downloaded immediately after ticketing
- Email notification: Automatically sent to your email after ticketing

**Hotel bookings**:
- After successful payment: Receive payment confirmation immediately
- Booking confirmation: Usually within minutes
- Booking voucher: Can be downloaded immediately after confirmation
- Email notification: Automatically sent after confirmation

**If you don't receive it after timeout**:
- Check your spam folder
- Check order status in order management
- If the status shows "Confirmed", you can download the voucher directly
- If it's not confirmed for a long time, contact customer service to inquire

Question 14

Can electronic vouchers be used? Or must they be printed?

Accepted Answer

**Electronic vouchers**:
- In most cases, electronic vouchers are completely usable
- Can be shown on mobile phones or tablets
- Airlines and hotels usually accept electronic vouchers
- It is recommended to download locally in advance to avoid network issues

**Cases where printing is recommended**:
- Traveling to areas with poor network coverage
- Mobile phone may run out of battery or be damaged
- Elderly people are not good at using electronic devices
- Some small hotels may be more accustomed to paper vouchers

**Best practice**:
- Prepare both electronic and paper versions
- Save multiple copies of electronic version (phone, tablet, cloud storage)
- Print one backup and put it in luggage
- Screenshot voucher information and save to photo album

Question 15

What should I do if the mobile experience is poor?

Accepted Answer

**Check browser**:
- Use recommended mobile browsers (Safari, Chrome)
- Update browser to the latest version
- Avoid using very old or niche browsers

**Check screen orientation**:
- Try switching between landscape and portrait
- Some content displays better in landscape

**Zoom in or out on page**:
- Pinch zoom to adjust page size
- Find a comfortable viewing scale

**Clear cache**:
- Clear cache in browser settings
- Reload the page

**Add to home screen**:
- Add SuperTravel to your home screen
- Use it like an app for a better experience

**If there are still problems**:
- Try accessing from desktop
- Provide us with feedback on specific issues
- We will continuously optimize the mobile experience

Question 16

Can I change my registered email?

Accepted Answer

For security reasons, you cannot change your registered email yourself. If you really need to change your email:

1. Contact customer service from your personal center
2. Explain the reason for changing your email
3. Provide necessary identity verification information
4. Customer service will assist you in changing your email
5. After the change is complete, you need to verify the new email

**Suggestion**: Use a commonly used and long-term valid email when registering to avoid the need to change it later.

Question 17

How many itineraries can I save?

Accepted Answer

- Registered subscription members can save **unlimited** itineraries
- All saved itineraries are permanently stored in your account
- You can view and manage all itineraries on the "My Itineraries" page
- It is recommended to set meaningful titles for itineraries for easy searching
- Unwanted itineraries can be deleted at any time

**Tip**: Guest mode cannot save itineraries (initial 10 conversations, can get an additional 10 after email verification), refreshing the page won't lose current content, but may be lost after closing the browser. It is recommended to register as a subscription member to permanently save itineraries.

Question 18

Can I request an invoice?

Accepted Answer

1. Find the "Request Invoice" option on the order details page
2. Fill in the invoice information:
   - Invoice type (personal/company)
   - Invoice title
   - Tax number (required for company invoices)
   - Email address
3. Submit the request
4. The e-invoice will be sent to your email
5. Usually issued within 1-3 business days

**Note**:
- Invoice amount is the actual payment amount
- Once the invoice is issued, the order cannot be refunded
- If you need a paper invoice, please specify when applying

Question 19

What should I do if the order status is not updated?

Accepted Answer

**Normal processing time**:
- Flights: Usually ticketed within minutes to hours
- Hotels: Usually confirmed within minutes
- May be slightly delayed during peak periods

**If it exceeds normal time**:
1. Refresh the page to see the latest status
2. Check if you have received a confirmation email
3. Check if the payment was actually successful
4. Contact customer service to inquire about processing progress

**Possible reasons**:
- Airline system is busy
- Inventory of the booked flight or room is tight
- Payment verification requires additional time
- System synchronization delay

**Response measures**:
- Be patient, usually processed within 24 hours
- If urgent, contact customer service for expedited processing
- Keep payment vouchers for inquiry
- If not processed for a long time and customer service cannot be reached, you can apply for a refund

Question 20

After switching languages, some content has not changed?

Accepted Answer

**Normal phenomenon**:
The following content will not change with language switching:
- Generated historical itineraries (maintain language at time of generation)
- Created order details (maintain language at time of creation)
- User-entered content (such as notes, messages, etc.)

**Content that will change**:
- Interface text (menus, buttons, prompts, etc.)
- New AI conversations and itineraries
- Help documentation and instructions
- System notifications and emails

**How to get itineraries in other languages**:
- Switch to the target language
- Start a new conversation
- AI will generate itineraries in the new language

**Tip**:
- Language switching mainly affects interface and new content
- Historical content remains as is to ensure accuracy
- If you need other language versions, you can regenerate the itinerary

Question 21

What is the difference between guest mode and registered members?

Accepted Answer

**Guest mode can do**:
- Chat with AI to plan itineraries (initial 10 conversations)
- Get an additional 10 conversations after email verification (total 20)
- View generated itinerary plans (won't be lost on page refresh)
- Browse destination recommendations
- Switch interface language

**Guest mode cannot do**:
- Save itineraries to account
- Export itineraries as PDF
- Share itineraries with others
- Book flights and hotels
- View itinerary history
- Manage orders

**After registering as a subscription member, you can**:
- Unlimited AI conversations
- Save itineraries to account (permanent storage)
- Export and share itineraries
- Book flights and hotels
- Manage all orders

**Suggestion**: If you just want to try out the features, you can use guest mode (initial 10 conversations, can get an additional 10 after email verification); if you want to actually plan a trip and make bookings, it is recommended to register as a subscription member.

Question 22

Can itineraries be exported or printed?

Accepted Answer

**Export as PDF** (requires login):
1. Open the itinerary to export
2. Click the "Export PDF" button
3. Wait for PDF generation (usually a few seconds)
4. The browser will automatically download the PDF file
5. You can open, save, or print the PDF

**Share with others** (requires login):
1. Open the itinerary to share
2. Click the "Share" button
3. Enter the recipient's email address
4. Add a message (optional)
5. Click send

**Print itinerary**:
- After exporting the PDF, open the PDF file
- Use the print function of the PDF reader
- Or directly use the print function in the browser (Ctrl+P or Command+P)

Question 23

Can orders be cancelled? How to refund?

Accepted Answer

Cancellation and refund policies depend on the order type and terms at the time of booking:

**Flight orders**:
- Check the change and refund policy in order details
- Apply within the allowed refund period
- Pay the refund fee (according to airline regulations)
- Refund amount = ticket price - refund fee
- Refund arrives in 3-15 business days

**Hotel orders**:
- Free cancellation rooms: Cancel before the deadline for a full refund
- Non-cancellable rooms: Cannot be cancelled after booking, no refund
- Partial refund rooms: Partial fees deducted based on cancellation time
- Refund returns to the original payment account

**Refund process**:
1. Go to order details
2. Click "Cancel Order" or "Request Refund"
3. View refundable amount
4. Confirm and submit the application
5. Wait for review and processing
6. Refund after approval

**Important reminder**:
- Carefully check the refund policy before cancelling
- The closer to the departure time, the higher the fee may be
- Promotional tickets usually do not support changes or refunds
- Refund arrival time varies by bank

Question 24

If I accidentally delete an itinerary or order, can it be recovered?

Accepted Answer

**Deleted itineraries**:
- Deleted itineraries cannot be recovered
- It is recommended to confirm again before deletion
- It is recommended to export important itineraries as PDF backups

**Cancelled orders**:
- Cancelled orders cannot be directly recovered
- Need to search and book again
- Prices may be different from before
- If it was a mistake, contact customer service immediately
- Before the refund is processed, you may be able to cancel the refund application

**Suggestions**:
- Carefully confirm before important operations
- Regularly export important itineraries as backups
- Contact customer service immediately if you make a mistake
- Save important confirmation emails and vouchers

Frequently Asked Questions

Account & Login

Itinerary Planning

Booking & Payment

Orders & Vouchers

Technical Issues

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